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|What is your Satisfaction Guarantee and Return Policy?|
|You will be 100% satisfied with your purchase from us!
In the event that you are not satisfied with any product purchased from All-GreenJanitorialProducts.com, you may return the item(s) within 30 days from date of delivery. Here's the procedure...
1.) Obtain a Return Merchandise Authorization (RMA) from us first. To do so, please email...
returns <at> all-greenjanitorialproducts <dot> com
Your RMA will be emailed back to you within 24 business hours.
Returns without authorization are subject to refusal.
2.) Package the product appropriately. Include the RMA# on the shipping label so we can identify it. Ship the package to...
RMA # ____________________
70 Birch Drive
Roslyn, NY 11576
(NOTE - fill in the blank with your specific #)
We recommend you insure the package, and obtain a tracking #. All-GreenJanitorialProducts.com can not be responsible for returns that are lost or damaged in transit.
All shipping / insurance fees are the customer's responsibility.
3.) Within 3 business days of receipt of the returned merchandise, we will refund you the amount you paid for the product, less any promotional discount that had been applied.
If you paid by credit card, the refund will be made on the same card. If you paid by check, a check will be mailed to you for the refund amount.
Please return all items packaged in the original packaging. Any product parts, accessories, etc. must be enclosed or your refund may be affected.
We are sorry, but All-GreenJanitorialProducts.com can not refund any item after 30 days from purchase date.
|I received the wrong product.|
|If you feel that you have received the wrong product, please contact CUSTOMER SERVICE within 72 hours of receiving the product.|
|When will my credit appear on my account?|
|Credits usually take 7-10 business days from the time we receive the returned item(s) to process.|